Thanks to this predictive diagnosis, your dealer can prepare the correct spare parts and tools in advance, enabling them to respond in a targeted manner. This saves valuable time, minimises downtime and increases the operational reliability of your machines, which is particularly important during labour-intensive phases such as harvesting or sowing.
You don’t need to worry about a thing: the entire process runs automatically in the background, transparently and in compliance with data protection regulations. Combining digital intelligence and personalised service, it creates real added value for your business – reliably, efficiently and tailored to your requirements. With CLAAS Remote Service, you are always one step ahead.
The advantages of Remote Service.
- Faster problem solving: your machines recognise a fault, alert the driver and send the fault message to the service partner. This means that the problem can be solved immediately by delivering and installing the required spare part on site.
- Proactive maintenance planning: your machines notify your service partner of upcoming maintenance requirements. The service partner gets back to you with a proposed date, orders CLAAS ORIGINAL operating resources in advance and carries out the maintenance work quickly.
- Data security: when you purchase your machine, you decide whether you want to use Remote Service. You always remain the owner of your data. Only data relating to your machine’s condition, performance, diagnostics and operating conditions is transmitted, not yield data.
