The realisation that dealers have recognised the Landbased Technician Accreditation (LTA) enables them to prove to their customers how committed they are to ongoing training for their staff, is evident in the fact that CLAAS dealers now have nearly 450 technicians registered under the scheme, including 32 at the highest LTA 4 level.
In an age when agricultural machinery increasingly relies on sophisticated electronic control and management systems, the days of agricultural service staff seemingly relying on a heavy hammer and a spanner are long gone. Yet customers still expect service technicians to quickly and efficiently diagnose and correct any problems that arise; no matter how complex they may be. To do so now, requires each person to have extensive electronic, hydraulic and mechanical skills and understanding.
Introduced two years ago, the LTA scheme offers a nationwide means of benchmarking, assessing and auditing the stage of development of each registered service engineer.
Currently all of the technicians registered via CLAAS have recognised status under the LTA scheme or equivalent experience which is aimed towards:
Here you can find the Dealer Technicians achieving LTA4 status.
For CLAAS UK and its dealers, the great strengths of the LTA philosophy is the fact that the scheme is not only underwritten by many of the major manufacturers, but that it is independently accredited by the Institution of Agricultural Engineers (IAgrE). With customers expecting and deserving their machinery to be serviced and repaired by highly trained service engineers, the LTA scheme encourages all dealers to invest and maintain the necessary level of training required to support this. CLAAS dealers are clearly committed to these goals.
By creating a scheme that recognises the professional status and associated codes of practice, there should be a much needed knock-on benefit allowing career paths and opportunities for personal development to be identified. Technician’s aspirations and retention should be easier to manage and customers should reap the rewards from a more stable and confident work-force. A win-win for all parties?
Dealers actively involved in the LTA scheme will be easily identified by the LTA logo proudly adorning the doors of their service vehicles. Keep looking for this logo, it should mean you can have every confidence that those sporting it are included in an intensive development program and can offer you the skills you need for an effective level of customer service.
For further information, please contact either:
Alastair Tulloch or Richard Whiskard
CLAAS UK Ltd Four Seasons Publicity
Saxham Iron Down House
Bury St Edmunds Deddington
IP28 6QZ Oxfordshire OX15 0PJ
Tel: 01284 763100 Tel: 01869 338936